Platinum Dermatology Partners improved collections by 20% with increased visibility and transparency in business operations with 
CLIENT:
INDUSTRY AND TYPE OF COMPANY:
HEALTHCARE PRACTICE
COMPANY SIZE:
125+ PRACTICES OVER 5 STATES
NUMBER OF DATA SOURCES:
BUSINESS SYSTEMS / APPLICATIONS
15 SYSTEMS OF RECORD
GOALS
- Gain control of provider utilization metrics.
- Have enterprise-wide reporting across all 15 systems of record (EHR, PMS, Finance, etc.).
- Automate adjusting journal entries from PMS into Financials.
- “Ensure that every visit is accounted for”: reconcile all visit records to charge lags, visit no charge, delays, no-shows.
- Improve patient experience: measure no-shows, start promotions to fill excess capacity.
- Cash flow, receivables, and aging reports.
CHALLENGES
- Disparate transactional systems held critical pieces of the management reporting data puzzle.
- Rapid growth through consolidation of existing large practices.
- Path to profitability was impacted by different compensation models inherited from the acquired companies.
- Needed to build a unified provider performance model to support overall profitability.
SOLUTIONS
- Built a data warehouse covering all subject areas.
- Designed and implemented a reference data management system including master data management.
- Extensive suite of business-focused reports and dashboards.
- Business process optimization and productivity reporting.
- Executive and enterprise-level KPIs.
- Marketing and campaign management analytics.
RESULTS
- Visibility and transparency into business operations and contribution to margins.
- Provider utilization at a detailed level.
- Fine-tuned staffing and capacity planning.
- Increased staff retention.
- Improved visit show rates.
- 20% collections improvement, reduced charge lags and claim denials.
- Over the counter collection reports.
- Streamlined claim rejection and denial processing.
